Privacy Policy

Effective date: September 9, 2026 · Quanta Recovery Suite · Quantabyte Pvt Ltd (quantabyte.org)

This Privacy Policy explains what information Quantabyte Pvt Ltd ("we", "us"), which operates Quantabyte.org, collects when you use the Quanta Recovery Suite desktop application and this website, how we use it, and the choices you have. We keep data collection to the minimum needed to sell and license the software.

Your recovered files never leave your computer. The desktop app scans and recovers data entirely on your own machine. We never receive, upload, or have access to the disks you scan, the files you preview, or the data you recover.

1. Information we collect

When you buy or activate a license:

Email address — so we can deliver and validate your license key and provide support.
Device ID — a one-way hardware fingerprint (a hash) of the computer the license is bound to. It is not your name, and we cannot use it to identify your hardware to anyone else.
License and order details — the plan you bought, order reference, and license status.

When you use this website:

Payment information is collected and processed entirely by our payment provider, Lemon Squeezy (see "Sharing" below). We never see or store your full card details.
Basic server logs — such as your IP address and request time — are used only to secure the service (rate limiting and abuse prevention) and are not used to build a profile of you.
If you contact sales, we collect the details you submit (name, email, company, message).

The desktop application transmits data to our servers only when you choose to activate online — in which case it sends your email and Device ID to check for a matching license. It does not send telemetry, usage analytics, scan results, file names, or file contents.

2. How we use your information

To create, deliver, validate, and support your license.
To process your purchase and, where applicable, handle refunds.
To respond to support and sales enquiries.
To detect and prevent fraud, abuse, and security threats.

We do not sell your personal information, and we do not use it for advertising.

3. Sharing with service providers

We share the minimum necessary data with a small number of providers who help us operate:

Lemon Squeezy — our payment provider and Merchant of Record. They process your payment and are the seller of record for your purchase. Your card details are handled by them under their own privacy policy.
Email delivery (SMTP) — used to send your license key and support replies.
Hosting and database — our website and license records are hosted with a cloud infrastructure provider.

We may also disclose information if required by law or to protect our legal rights.

4. Data retention

We keep license and order records for as long as your license is active and for a reasonable period afterward to meet legal, accounting, and support obligations. You can ask us to delete your account data (subject to records we must keep for tax and anti-fraud purposes) by emailing us.

5. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal data we hold about you, or to object to certain processing. To exercise any of these rights, email support@quantabyte.org and we will respond within a reasonable time.

6. Security

License keys are cryptographically signed, admin access is protected, and data in transit is encrypted. No system is perfectly secure, but we take reasonable measures to protect your information.

7. Children

The software is not directed to children under 16, and we do not knowingly collect their personal data.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

9. Contact

Questions or requests: support@quantabyte.org.

Questions about this policy? Email support@quantabyte.org.